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Posted by Bob Stopka in Panama City on Wednesday, April 01, 2009 at 01:53:31 :
In Reply to: Re: OT: If you need any vise-grip pliers get em now! posted by Bob Stopka in Panama City on Wednesday, April 01, 2009 at 01:41:48 :
I am a field engineer for Hp fixing servers and all sorts of computer hardware at customer sites. Too many product to remember everything, so sometimes we need to call into Hp support. The first level support is what you talk to first, and if they can not help, you get switched over to 2nd level support. A couple years back Hp laid off most of the excellent, knowledgeable support enginners in the USA. Probably 1000 or more. They hireed these yahoo's in Costa Rica. What a joke... Calling them is a complete waste of time in many cases. It is actually better for me to pull out my laptop, get into the Hp online support database, and look it up myself. The either don't know the answer, or they give you the wrong info. So I waste valuable company time (getting paid) while the Costa Ricans try to figure out what I need. (If I can even explain it to them.) The language difference makes it very difficult. The sent all the dispatching and logistics ordering down there also. I need to learn Spanish ! We waste so much time on the phone now, getting paid for wasting Hp's salary dollars... An this is saving Hp money ! Ha ! Customers have the same issue, and do I hear about it from them... It is unreal what has been allowed...
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