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Subject:   Chrysler LLC Quality
Name:   MoparNorm
Date Posted:   Oct 26, 07 - 11:04 AM
IP Address:   71.119.187.197
Email:   moparnorm@hotmail.com
Message:   From Allpar:

Chrysler has appointed Douglas D. Betts as Vice President and Chief Customer Officer. The new position will be responsible for corporate quality and will report directly to Jim Press, Chrysler Vice Chairman and President. Betts' appointment, announced today, is effective immediately.

The new position replaces VP of Corporate Quality. Stephen M. Walukas, who had held that position, will assume a new executive role in Chrysler’s Procurement and Supply organization.

Betts is a QA veteran with 21 years of experience and comes to Chrysler from Nissan Americas where he was the senior vice president for Total Customer Satisfaction. He has also held quality management positions with Toyota, Michelin and General Motors.

In announcing Betts’ appointment, Press said Betts will be a key player in Chrysler’s efforts to become a truly customer-oriented company. Betts will be responsible for creating the necessary systems, organization and employee focus to achieve the highest levels of quality in all Chrysler products. Press described the new Chief Customer Officer post, the first such position in the auto industry, as an "advocate for the customer."

"Now, the customer will define quality at Chrysler," said Press. "We are aligning our resources to bring us to world-class benchmark levels in quality and customer satisfaction, and this is an important step."
Replies:    
Re: Chrysler LLC Quality by GaryO · Oct 26, 07 - 2:55 PM
Re: Re: Chrysler LLC Quality by MoparNorm · Oct 26, 07 - 3:14 PM
Re: Re: Re: Chrysler LLC Quality by GaryO · Oct 26, 07 - 4:04 PM
Re: Chrysler LLC Quality by FrankyB · Oct 26, 07 - 4:25 PM
Re: Re: Chrysler LLC Quality by MoparNorm · Oct 26, 07 - 5:18 PM
Re: Re: Re: Chrysler LLC Quality by Eric P · Oct 26, 07 - 7:46 PM


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