Posted by Ron in Indiana on Wednesday, April 11, 2007 at 17:18:50 :
I have a National Detroit model 900 8" DA sander that has been a good tool up to last week. It lost power and speed so I told my body shop supply store manager what happened to my tool. He said I should send it back to National Detroit and they would repair it. So after visiting their website I sent the sander to Rockford, IL via UPS. This was copied from the ND website -
Most tools are repaired within 48 hours.
Orders received by 2 pm are generally shipped the same day.
Our qualified customer service staff is always happy to answer any questions regarding sanding applications or repair.
We are not happy until you are completely satisfied.
Your call will not be directed to a call center in Timbuktu to a person you cannot understand.
I did in fact call them and get this, a very nice lady answered the phone speaking ENGLISH. No automated directory, no transfered call but a real live person on the other end who answered my questions intelligently. Before my tool came back I received an email telling me where my sander was purchased on Aug 19, 1987 and it had never been in for a repair. This I found amazing not only the history of the tool but the fact that they had this information and sent it to me. You can't get that from the foreign made crap.
I would urge anyone contemplating the purchase of a sander to please look into a National Detroit tool. A real American company in my book.
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