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Posted by Bob Thompson on Monday, January 01, 2007 at 20:18:22 :

I have been without internet service for the last week due to a series of problems resulting from installing a wireless router/modem and an unrelated coincidental hard drive failure. And wouldn't you know it , the neighbor kid picke this last week to go off to Grandmas house with his Parents. So there goes my tech support. I swear eight year olds are becomming very unreliable these days.
It actually turned out to be a problem with the DSL line/switch/circuit . The tech from Verizon was really up on his game though. He sorted out the problem and did battle with the switch office to get it squared away . It took him two days to get ahold of someone in the office that would do what he wanted. Once he did that the problem vanished. Subsequently I have discovered that Verizon has no mechanism to report outstanding performance. They have a complaint process but no affirmation process. This is a sad commentary on american business practice. I will be contacting Verizon's office to address this issue.
As for PW content the Tech from Verizon really liked the firetruck , I spent a good half hour answering questions about it.



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