Posted by MoparNorm on Wednesday, June 01, 2005 at 1:51PM :
In Reply to: Re: Pretty sad of Chrysler posted by Don Williams on Wednesday, June 01, 2005 at 8:05AM :
...it seems that when ever a part needs attention and is covered under warantee, the vehicle owner will make a point of taking it in for service. When a part is not covered, but is serviceable the owner tends to continue to drive the vehicle. Case in point, my windshield story below, I could see out of the windsheild, but it wasn't safe, nor was it Chryslers fault, but they did change it out when asked. That's $650 of goodwill but against the bottom line. Did you know that belts, wipers and other items are listed as covered in the first 12 months? That's pretty amazing that they cover consumables, but they do.
With the advent of fueling stations and the demise of service stations, folks abuse their vehicles more than they did 20 years ago, I'd wager that there is an extraordinary amount of folks that cannot find their dipstick, much less read it. They'll run the product into the ground and then replace the part under warantee.
Legitimate defects and workmanship issues should be apparent before the first 3 years expire.
Personally I'd like to see Chrysler still offer the industry's best warantee, but with the 10-100,000 warantee offered on some inferior products as loss leaders, they can't afford to match that.
I'd look for something better than 3-36,000 in the near future, as I think this i sa trial balloon.
From Edmunds:
AUBURN HILLS, Mich. — Chrysler has decided to cancel its 7-year/70,000-mile standard powertrain warranty.
The company judged that this package did not sufficiently entice customers, so it plans to divert the money and resources it was using to fulfill the warranty obligations toward other consumer and dealer marketing efforts.
Chrysler will instead offer its 3-year/36,000-mile standard bumper-to-bumper warranty.
According to Automotive News, the 7-year warranty plan will be phased out beginning in the 2006 model year.
What this means to you: It's understandable that Chrysler would decide to drop this package if it's not a strong selling point, but the company's decision will likely not sit well with those of us who appreciated the peace of mind of the 7-year package.
MN