Posted by John Waak on Saturday, December 06, 2003 at 7:05PM :
In Reply to: Jerry posted by John Waak on Saturday, December 06, 2003 at 6:57PM :
Two more steps: click on Symantec's automated support assistant, and then Personal Firewall. Symantiec will then check your system for up to date programs.
Hope this helps. I had been locked out for three years until I stumbled across this fix.